01.
What is the deposit and payment policy?
To secure your vintage Soviet UAZ-469 jeep and guide, a deposit of 15% is required (10% if total booking is $100 or more). All deposits are processed securely through our parent company platform ecotripasia.com. The remaining balance is settled on the day of the tour in cash (USD or VND) or via credit card. All listed prices include VAT.
02.
Can I change my tour date if my travel plans change?
Yes! We offer 100% free date changes subject to vehicle and driver availability. Simply message our 24/7 WhatsApp dispatch team (+84 879 617 691) as early as possible. Your deposit transfers seamlessly to your new date.
03.
What is the cancellation and refund policy?
Customer deposits are non-refundable in the event of guest cancellation or no-show, as jeeps and drivers are pre-allocated exclusively. However, we gladly reschedule your tour date free of charge. In the rare event that Eco Trip Asia cancels a tour due to severe weather warnings or force majeure, guests receive an immediate 100% full refund or free date change.
04.
What happens if it rains during an open-air jeep tour?
Tours operate rain or shine! Every UAZ-469 in our fleet is equipped with a heavy-duty retractable waterproof canvas roof that our driver deploys when rain begins. Complimentary rain ponchos are also provided for all passengers.
05.
How are the Soviet UAZ-469 jeeps maintained and driven?
Our jeeps receive regular mechanical care by our dedicated maintenance team at our Hanoi garage. All tours are driven by professional drivers with extensive experience navigating Hanoi's streets safely.
06.
Can families with young children or elderly grandparents join?
Absolutely! Children aged 5 to 8 pay 75% of the adult price, while children under 5 join free of charge (seated on parent's lap). For elderly travelers or families with young children, we recommend booking a private tour for customized pacing.
07.
Where does the tour pick up and drop off?
We offer complimentary door-to-door hotel pick-up and drop-off for all accommodations located within Hanoi Old Quarter, French Quarter, and Ba Dinh district. If your hotel is located inside a narrow pedestrian alley, our guide will meet you in your lobby and walk you a few steps to where the jeep is parked.
08.
Can you accommodate vegetarian, vegan, or food allergy requirements?
Yes. Our street food safari and city tour meals feature authentic local restaurants that cater cleanly to vegetarian, vegan, gluten-free, peanut allergy, or dairy-free requests. Please inform us of your dietary requirements when booking on ecotripasia.com or via WhatsApp.
09.
Does HanoiJeep.com take bookings or collect payments directly?
No. HanoiJeep.com is an informational showcase and educational hub for our UAZ-469 fleet. To ensure complete financial security, all bookings, calendar availability checks, and card transactions are processed centrally on our licensed parent operator portal ecotripasia.com (Vietnam Green Travel Co., Ltd).
010.
What is the difference between group and private jeep tours?
On group tours, you share the jeep with up to 3 other travelers (maximum 4 guests per jeep) for a lively, social atmosphere. On private tours, you have an entire vintage jeep and dedicated crew exclusively for your party, allowing personalized photo stop durations and flexible pacing.